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Security, Safety and What You Can Bring

Making Air Travel with NewLeaf a Pleasant Experience

Even though our focus is to enable our customers to travel with low fares, all members of the NewLeaf Team and our partners are trained and committed to providing a positive customer experience. We would appreciate your cooperation in creating this experience and ask you to show respect for all involved. Please find the below items to consider.:

  • NewLeaf is prohibited by Canadian Aviation Regulations from allowing anyone on the aircraft or in our customer service areas when there are reasonable grounds to believe the person is impaired by alcohol or drugs, and where they may present a hazard to the aircraft, our customers or our employees.
  • Our partner Flair Airlines Ltd. operates flights and is fully licensed to serve alcohol to those who meet the age requirements, should you wish to purchase a beverage on board. Please consume liquor responsibly.  On the aircraft, open alcohol that isn't served by a flight attendant cannot be consumed and will be confiscated. 
  • Personal space is important to all, and we appreciate your respecting others by not creating excessive noise or other unwanted distractions. We want everyone to enjoy their time spent with NewLeaf.

For more information on travel safety and security, and Government of Canada requirements and restrictions, please consult these websites: Transport Canada at www.tc.gc.ca or Canadian Air Transport Security Authority (CATSA) at www.catsa-acsta.gc.ca or phone CATSA at 1-888-294-2202.

Required Identification Documents for Air Travel

All NewLeaf customers are required to provide identification when travelling, even when travelling domestically within Canada. Your identification must match your ticket and boarding pass for name, spelling, gender and birth date. According to the Secure Air Travel Regulations from the Government of Canada, the required identification to take a domestic flight is:

  • One piece of valid government-issued photo identification that shows the holder's name, date of birth and gender;
  • Two pieces of valid government-issued identification, at least one of which shows the holder's name, date of birth and gender.

Children under the age of 18 should have at least one piece of government-issued identification showing name, spelling, gender and birth date.

Valid identification must be issued by a recognized federal, provincial, or municipal government institution that has the required information from the following list of documents. Most would be sufficient on their own, while others may need to be supplemented with a second piece of valid government-issued identification:

  • Passport
  • Citizenship card
  • Permanent-resident card
  • Driver's license
  • Provincial health card
  • Provincial identity card
  • Provincial or territorial government identification cards (GICs)
  • Birth certificate
  • Record of Landing Form/Confirmation of Permanent Residence (IMM 5292)
  • Immigration documents issued to foreign nationals (e.g. Work Permit, Study Permit, Visitor Record, Temporary Resident Permit, Refugee Approved Status)
  • Canadian military identification
  • Federal police identification
  • Federal, provincial or municipal government employee identification cards
  • Old Age Security (OAS) identification card
  • Certificate of Indian Status (Status Card) issued by Indian and Northern Affairs Canada (INAC)
  • Canada Border Services Agency NEXUS card
  • Firearms license

Children travelling with only one adult should consult the Government of Canada Travel Guidelines for additional documentation that may be requested by NewLeaf or Airport security.

NewLeaf will work to ensure your information is kept private according to our NewLeaf Privacy Policy, but we will have to provide this information to the appropriate Government and Airport Authorities per regulations that are in place to ensure customer safety and security.  

For more information on travel safety and security, and Government of Canada requirements and restrictions, please consult these websites: Transport Canada at www.tc.gc.ca or Canadian Air Transport Security Authority (CATSA) at www.catsa-acsta.gc.ca or phone CATSA at 1-888-294-2202.

Security Screening

Everyone wants to breeze through the security screening process when boarding a flight. In order to be best prepared, visit this security screening process link for more information.

Customers are not permitted to carry prohibited items on a plane in their carry-on baggage, checked baggage or on their person. But there are many things that you can bring with you. Here is a quick summary of some of these items:

Permitted carry-on items

  • Liquids, gels or aerosols in containers 100 ml/100 g (3.4 oz.) or less. These containers MUST be placed in one (1) clear, closed and resealable plastic bag no larger than one litre (one quart). One plastic bag is permitted per customer.
  • Duty-free liquids, aerosols and gels containing more than 100 ml are permitted as long as they are carried in a duty-free issued Secure Tamper-Evident Bag (STEB). Customers with transfers should be aware that the security bags are valid for a maximum of 48 hours. Purchases must be accompanied by a receipt and the security bag must not be tampered with or opened prior to going through security at a transfer airport. Although Canada, United States, and the European Union countries will accept the Secure Tamper-Evident Bag (STEB) for transfers, not all airports in other countries do. Customers with transfers in other countries may still be asked to place their duty free in checked baggage or risk having the item confiscated.

Non-permitted carry-on items, not allowed past the security checkpoint

  • Knives, sports bats, weapons, any prohibited or illegal items, as well as items that may seem harmless but can pose a threat to security.
  • Unsealed, open or opaque plastic bags of any size with liquids, gels or aerosols in containers of any size.
  • Liquids, gels or aerosols in containers larger than 100 ml/100 g (3.4 oz.) in unapproved containers or packaging.

Items exempt from restrictions (these items must be declared to security screeners): Baby formula, baby food, milk for customers travelling with children less than two years old and prescription and essential non-prescription medicines. These items do not require a plastic bag, but may require additional screening.

If you are unsure of which items are permitted, you should always double check the Complete List of Permitted and Non-Permitted Items on the Canadian Air Transport Security Authority (CATSA) website.

If a non-permitted item is found in your carry-on at the security checkpoint, a number of options may be available to you:

  • Time permitting, ask NewLeaf if the item can be put in your checked baggage.
  • Mail the item to your home (contact an airport representative, as some airports may offer this service).
  • Place the item in your vehicle or give it to a family member or friend who is not travelling.
  • Safely discard the item.
  • Leave the screening checkpoint and not board your flight (please note the NewLeaf Cancellation Policy). If you leave the screening checkpoint area, you will still need to be screened when you return.

Prohibited Items not allowed in carry-on, checked baggage or on your person:

  • Transport Canada offers a list of Prohibited Items for Customers on All Flights.
  • If an item that is illegal in Canada is found at a screening checkpoint, CATSA is required to notify the police.
  • Checked baggage containing items that are prohibited on board an aircraft may be opened by authorized security screeners for further inspection.  
  • If further inspection is required, customers departing a Canadian airport may be contacted by security to be present during the inspection of their baggage. 

For more information on travel safety and security, and Government of Canada requirements and restrictions, please consult these websites: Transport Canada at www.tc.gc.ca  or Canadian Air Transport Security Authority (CATSA) at www.catsa-acsta.gc.ca or phone CATSA at 1-888-294-2202.


Be Aware of Fraud

NewLeaf does not have anyone calling you to purchase products, answer surveys, award prizes or discounts, or ask you to provide any personal information. So beware of people that may call, email or use social media to make fraudulent claims.

We only send emails or text messages to those who have requested to be in our NewLeaf customer database and have therefore requested to be updated on our progress and our products and services. Please go to our Contact Page on this website to sign up.

If you witness, or are the target of, a possible fraudulent activity, please click on this link for the RCMP Canadian Anti-Fraud Centre or call at 1-888-495-8501.

For more information on travel safety and security, and Government of Canada requirements and restrictions, please consult these websites: Transport Canada at www.tc.gc.ca  or Canadian Air Transport Security Authority (CATSA) at www.catsa-acsta.gc.ca or phone CATSA at 1-888-294-2202.