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Reservation Changes

We understand, life happens. Learn more below about TravelFLEX (because, like we mentioned, life happens!) or changing a name on your itinerary. We’ve outlined some info to help you better navigate the ‘oops’ in your travel plans.

 

Cancellations

Canadian law requires NewLeaf to allow our customers a grace period of 24 hours from the time of making your reservation to cancel a booking and receive a full refund – a short “change your mind” period. This can be accomplished though our website booking facility, by simply going to “My Trip” and cancelling the booking. If you do not cancel within the 24 hours of making your reservation, your reservation will be automatically confirmed and a reservation confirmation will be emailed to you.

After the 24-hour grace period, only changes are possible. What we mean by this is that you have a significant degree of freedom in changing your reservation; including name, date, destination and so on as per the Changes section below.

However, once past the 24-hour grace period, NewLeaf does not refund flights. This also includes a no-refund policy if you miss your flight.

No credit or refunds will be given for no shows, cancellations made past cut-off times, or for fare differences after a reservation has been made.

Changes

  • Online changes to your trip dates, your baggage purchases and other extras can be made up until your online check-in.
  • Online check-in is available 24 hours before departure, and closes 3 hours before departure.
  • Any changes after online check-in or within 3 hours before departure must be made at the NewLeaf Travel airport counter.
  • The NewLeaf Travel airport counter closes 60 minutes before departure.
  • There is no cancellation fee, as a customer can only change a flight, if you are going to change the date of your current booking, you will be subject to a $75 Change fee (unless you purchase TravelFLEX). The new flight date must be within 90 days of the original booking flight date. All payments are non-refundable. If you cannot use the original flight within the following 90 days, the original payment will not be refunded or credited to future travel.
  • You are also responsible for any fare price differences resulting from changing the original booking.

We at NewLeaf recognize that, on occasion, you may have to change the details of your flight. This could involve a date adjustment or a change in travel destination, or the name for someone else traveling instead of you -- and yes we do allow name changes. We give you the ability to change your reservation.

Because these changes have an administrative cost for us and require us to adjust our flight resources, we charge a fee of $75 for each separate time you make a change. You can change multiple items (e.g. name, destination, date) at the same time, but you will be charged the $75 for each time you make subsequent changes. You can make this change prior to three hours of the flight departure. In keeping with the NewLeaf theme that doing things early costs less, the change fee increases to $100 if you make a change at the airport check-in counter up until 60 minutes prior to flight departure.

To make a change, you can go online and the booking system will ask for your credit card to cover the cost of the change and any difference in fares, or additional products (e.g a bag or a seat selection and the taxes). Once you have finished the transaction, a new reservation / itinerary will be emailed to you. 

If you prefer to make your change over the phone, call our Customer Service line at (204) 888-HELP (4357).

TravelFLEX

Since you may not always know if your trip needs to be changed, we offer a service called TravelFLEX. For a fee of $20 (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre), you can avoid the change fee of $75 (online) or $100 (at the Airport check-in counter). Think of it as a small “peace of mind” fee to get flexibility.

  • TravelFLEX can be purchased in our Add On Products section of the booking process and only at the time of the original booking, either online or via the Call Centre (a $15 fee for a Call Centre booking is automatically added. There is no additional charge beyond the Call Centre booking fee for purchasing TravelFLEX via the Call Centre while booking).
  • TravelFLEX applies individually to each flight segment and for each passenger. For example, if you have 4 passengers on your booking, flying return from Hamilton to Winnipeg, you can purchase TravelFLEX for each passenger individually and for each segment individually (e.g. initial flight from Hamilton to Winnipeg, or the return flight from Winnipeg to Hamilton). TravelFLEX will apply to only those segments and passengers where it was purchased.
  • Not all persons in a booking are required to purchase TravelFLEX, it can be purchased individually for each person.
  • If you are going to change the date of your current booking, and have purchased TravelFLEX, the new flight date must be within 90 days of the original booking flight date. All payments are non-refundable. If you cannot use the original flight within the following 90 days, the original payment will not be refunded or credited to future travel.
  • The one time TravelFLEX fee will allow you to change flight date, destination and name at the same time, without the $75 Change fee. If these items are changed at separate times, then TravelFLEX will apply to the first change and an individual $75 fee will apply to each subsequent change.
  • If you wish to add a bag or a seat selection or other Add On product, you can do so prior to check-in without an additional change fee, since you are purchasing additional products from NewLeaf. TravelFLEX can only be purchased at the time of the original booking.
  • You can purchase TravelFLEX as part of a booking and do not need to have a completed profile, as we are not banking credits, just changing reservation bookings.  Creating a profile provides customers with the ability to look at their history and pre-fill information when doing new bookings. The profiles will also be used for future membership services.
  • Use TravelFLEX to keep you options open.

Once you have purchased TravelFLEX, we request you contact one of our NewLeaf Customer Service Representatives at (204) 888-4357 to process any changes.

Click here to find out more about cancellations, changes and TravelFLEX.