We understand, life happens. Learn more below about TravelFLEX.
Since you may not always know if your trip needs to be changed, we offer a service called TravelFLEX. For a fee of $20 (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre), you can avoid the change fee of $125 (online) or $175(at the Airport check-in counter). Think of it as a small “peace of mind” fee to get flexibility.
Once you have purchased TravelFLEX, we request you contact one of our NewLeaf Customer Service Representatives at (204) 888-4357 to process any changes.
You have 24 hours from the time of making your reservation to cancel the booking to receive a full refund. This can be accomplished through our website, by simply going to “My Trip” and cancelling the booking
After 24 hours, NewLeaf does not refund flight and product; only changes are possible.
No credit or refunds will be given for missed flights, no shows, cancellations made past cut-off times, or for fare differences after a reservation has been made.
NewLeaf recognizes that, on occasion, you may have to change the details of your flight.
A change fee of $125 is applied every time you make a change; however, you can change multiple items (e.g. name, destination, date) at the same time. You can make changes prior to three hours of the flight departure.
Unless you have purchased TravelFLEX, there will be a $125 Change Fee for:
These changes are processed through our customer service line at 1.204.888.HELP (4357) (the call centre fee will be waived).
The change fee increases to $175 if you make a change at the airport check-in counter up until 60 minutes prior to flight departure.
There is no change fee to purchase additional products (e.g a bag or a seat selection). These changes can be made through the website under ‘My Trip’ or the customer service line (plus the $15 call centre fee). Please note, additional products are non-refundable unless you purchased TravelFLEX.
Each time you make a change to your reservation a new itinerary will be emailed to you.
Click here to find out more about cancellations, changes and TravelFLEX.