Let’s face it, delays and flight cancellations really aren’t ideal (like really not ideal). But they do happen, so below is an overview on what to expect for flight cancellations, delays, and checking-in.
Quick reminder for holiday travellers: During this busy season we recommend that customers arrive at the airport 3 hours prior to departure to ensure you have time to check in and get through security. Remember save yourself time and money by checking in online, buying your bags online during the online check-in and printing your boarding passes at home. Read more below..."
If passengers are already on the aircraft when a delay occurs, the carrier will offer non-alcoholic beverages and snacks if it is safe, practical and timely to do so. If the delay exceeds ninety (90) minutes and circumstances permit, the carrier will offer the passenger the option of disembarking from the aircraft until it is time to depart.
If you have any questions, please contact one of our NewLeaf Customer Service Representatives at (204) 888-4357.