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Airport Check-In, Boarding & Delays

Airport Check-In, Boarding & Delays

Let’s face it, delays and flight cancellations really aren’t ideal (like really not ideal). But they do happen, so below is an overview on what to expect for flight cancellations, delays, and checking-in.

Quick reminder for holiday travellers: Ensure you have time to check in and get through security. Remember save yourself time and money by checking in online, buying your bags online during the online check-in and printing your boarding passes at home. Read more below...

 

Airport check-in

  • Unless you have checked in online, all check-in and baggage drop-off will be done at the Flair Airlines posted ticket counter in the common ticket counter area of each airport.  
  • All guests over 18 must provide photo ID showing name, age and birthdate (proof of age is required for those under 18, including infants).
  • It is the responsibility of the passenger to provide the appropriate ID and documentation, and Flair Airlines will not be responsible for denied entry.
  • Check-in will open 3 hours prior to scheduled departure, and guests should be through security at least 30 minutes prior to the scheduled departure. Anyone with special needs should arrive at least 1–½ hours before departure (see Special Services). Check-in counter closes 60 minutes prior to departure.
  • Flair Airlines will not be responsible for bags missing a flight due to late check-in (see Baggage Services). Customers arriving at the departure gate less than 15 minutes before departure may be denied boarding with no compensation for missing the flight.
  • For up-to-date information on Airport Security please go to our Security & Safety page or consult www.tc.gc.ca and www.catsa-acsta.gc.ca.

Flight cancellations and delays

  • If any delay occurs due to weather or some other activity beyond Flair Airlines control, the flight will proceed when the situation is resolved. Flair Airlines will assume no liability (e.g. hotel costs, food vouchers, etc.) for these types of delays.
  • If the delay is due to a mechanical aircraft problem, Flair Airlines will replace the aircraft as soon as possible. Once the flight is firmed, and other than these circumstances, Flair Airlines will not cancel a flight. If a customer cancels or misses their flight, they will have to insure their own liability and Flair Airlines provides no refunds.
  • Should any flights be diverted to an alternate airport, Flair Airlines will proceed to the original intended destination once the situation has been resolved and the flight has been authorized to proceed.
  • You will be kept informed of these delays at the departure gate or on the airport flight schedule boards, or you can contact us at (204) 888-4357.

Delays while on board the aircraft

If passengers are already on the aircraft when a delay occurs, the carrier will offer non-alcoholic beverages and snacks if it is safe, practical and timely to do so. If the delay exceeds ninety (90) minutes and circumstances permit, the carrier will offer the passenger the option of disembarking from the aircraft until it is time to depart.

If you have any questions, please contact one of our Flair Airlines Customer Service Representatives at (204) 888-4357.