We have designed our policy to meet or exceed the requirements of the Government of Canada key policy as it relates to privacy, namely – Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Law (CASL).
Personal information is information that is unique to each identifiable individual. We only collect that personal information which is necessary to provide our services to you. “Personal information” includes details such as your full name, address, telephone number, date of birth, email address, and any other information that is unique to you, and you alone. It helps identify who you are and may be used for the purpose of contacting you, if necessary to complete the process of your purchase.
We also request your gender to assist in estimating the aircraft's total load and to assist us in identifying you for legal, and security and aviation regulation compliance purposes. You are only required to disclose your gender where your itinerary includes international travel.
Personal information only becomes known to NewLeaf Travel when you provide it to us, or when a third party, such as someone (a friend or family member) books travel with NewLeaf Travel on your behalf – with your consent – these kinds of people are herein referred to as people “assisting you” with booking travel.
If you request a customized service we may also need to collect additional personal information as described below.
Except where limited exceptions apply, NewLeaf Travel will always make a reasonable effort to ensure that individuals are notified in advance of the purposes for which their personal information will be collected, used or disclosed and that, where necessary, consent is obtained. Depending on the circumstances, consent may be express or implied.
You may withdraw your consent to the collection, use and disclosure of your personal information at any time, subject to legal or contractual restrictions. A decision to withhold or withdraw certain personal information may restrict NewLeaf Travel from offering or providing its services to you.
As standard practice, we will collect personal information from you, and use it and disclose it upon receiving your express consent or from assisting you with booking travel. When you book your travel at GoNewLeaf.ca you are added to our email list that will be used to contact you occasionally with offers that we feel will be of interest. You can withdraw your consent at any time by scrolling to the bottom of any email offer and click on “unsubscribe” and follow the brief series of instructions.
At times, we may send you service-related emails. These are not promotional emails, rather, they provide important information that must be communicated to you such as flight-related information or updates on purchases made on www.GoNewLeaf.ca.
NewLeaf Travel limits the collection, use and disclosure of personal information to what is required and reasonable in the circumstances.
During your use of the Website or in the provision of the Services to you or otherwise, you may be asked to voluntarily provide personal information for purposes such as:
NewLeaf Travel may develop a confidential profile for you, which will be used to provide Services to you and facilitate your use of the Website. Additionally, NewLeaf Travel may keep a record of all communications with you.
NewLeaf Travel’s website, online services, email messages and advertisements may use “cookies” and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists NewLeaf Travel to improve products and services, advertising, customer communications and the customer experience. NewLeaf Travel treats information collected by cookies and similar technologies as non-personal information (except for internet protocol (IP) addresses or other similar identifiers).
These web technologies can reveal your anonymous previous website visit history to us, and other sites you visit subsequent to leaving www.GoNewLeaf.ca may be able to tell you visited our site. The details of your web history may divulge sufficient information to diminish or altogether remove your anonymity on our or on others’ sites, which is an inherent limitation of third-party advertising technology beyond NewLeaf Travel’s control.
There may be situations in which NewLeaf Travel, its service provider carriers, or any or all of these, are required by legal authorities to collect, use or disclose personal information about you. Depending on your boarding location and destination, such information may include your full name, date of birth, citizenship, gender, passport number and country of issuance, U.S. Visa number, Resident Alien card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority. This policy and practice is in compliance with Canadian and U.S. regulation.
Because NewLeaf Travel’s service provider carrier flies across international borders, personal information may be made available to law enforcement or other government authorities or both in Canada and the United States, as well as any other international destination, as required by law.
In addition, NewLeaf Travel uses third party providers of information technology, data processing, reservation services, data storage services and other services. NewLeaf Travel protects personal information disclosed to such third party service providers by contractual obligations of confidentiality and non-disclosure. Personal information, including medical information covered by this Policy, may be processed or stored in the United States, and such personal information may therefore be or become accessible to government authorities and agencies in the United States under lawful orders made under the laws of the United States, including federal and state laws.
NewLeaf Travel and its service provider carrier are happy to accommodate the needs of its passengers, subject to certain restrictions. Where an individual traveling with us has special needs, NewLeaf Travel must obtain additional personal information, including personal health information in order to determine if our aircraft and team can accommodate travel.
With respect to minors who are not accompanied by an adult, NewLeaf Travel and its service provider carrier will require the contact information of the individuals attending to meet the minor at the flight destination or transfer point, and must be provided with the contact information of the minor's parent or guardian for use in the event of an emergency.
While we work to save you money, we can also save you time. By choosing to create a Profile with NewLeaf Travel, your personal information is stored in our secure database for your convenience in booking and managing travel with us. A profile is also required to receive or use a NewLeaf Travel flight or travel credit.
With a profile, our system automatically uses your profile information to complete fields when booking a flight. You can modify information in your profile at any time, under My Trip or ‘my profile’.
If you opt-in to certain email services, NewLeaf Travel may – with your consent – collect information about such things as your hotel and car preferences and information such as your date of birth. This will be used to communicate information specific to your general preferences.
Your profile can be canceled completely at any time, but this will also permanently cancel any credits (flight or travel) you have on file. This also means your information will no longer be automatically populated in fields when booking travel. Please use our contact us form to cancel your profile. You can create a new profile at any time, even after you have cancelled your profile, but this will not reinstate any previous flight or travel credits
NewLeaf Travel may offer promotions such as draws or contests from time to time. When you enter a contest or draw, we will ask for your name, date of birth, phone number, email and home address so we may contact you in the event you win. In such instances, we may verify that you are the minimum required age to participate or that you meet other eligibility requirements stated in any specific contest rules. Other information related to the promotion or contest may be requested if required by law.
Our pages integrate plugins of the social network Facebook. An overview of the Facebook plug-ins can be found here: http://developers.facebook.com/docs/plugins/.
If you do not wish that Facebook can assign your visit to our site to your Facebook user account, please log out from your Facebook account.
Personal information is retained for as long as it needs to reasonably fulfill the purposes it was intended, and for legal or business purposes. Personal information that has been used to make a decision that directly affects you will be retained for at least one year. Personal information that is no longer required is destroyed.
Request to access personal information or to challenge the accuracy and completeness of personal information must be made in writing by contacting NewLeaf Travel’s Privacy Officer. NewLeaf Travel will respond to written requests within 30 days upon receipt of a written request. Subject to certain exceptions and limitations prescribed by applicable law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help NewLeaf Travel maintain the accuracy of your information by notifying NewLeaf Travel of any changes.