If you have received an error message (or the price of your trip has gone up) at the end of your purchase payment:
If your payment has gone through and you receive a “Thank you” message, but not your itinerary:
If you have a group booking request, please email us directly at firstname.lastname@example.org with the following subject line: ATTN: GROUP BOOKING
Please provide the following information:
We accept Visa, Mastercard, Visa Debit, Mastercard Debit and now Interac online for website purchases. Currently the only form of payment we accept is MasterCard or Visa through the call center, at the airport and for inflight purchases.
Ourcheck-in counter closes 60 minutes prior to departure. Customers must arrive at the airport two hours in advance of their departure to avoid missing their flight. If you arrive at the NewLeaf check-in counter after the 60-minute cut-off you risk not being able to board your flight, so it is imperative you arrive on time.
Please note: we do not control the lines at security and in the event you are longer than a 15-minute wait, you will need to anticipate the time it takes to go through security as well as board the airplane.
24 hours prior to your flight you can check-in online. To check-in in online please follow the below steps:
Step 1: www.gonewleaf.ca
Step 2: Click on “Check-in” tab
Step 3: Enter reservation number and customer last name, and first name
Step 4: Click continue
Step 5: Select your seats (if you have not done so previously)
Step 6: you have the option to download the boarding pass and print it at home
Step 7: Click check-in at the bottom of the page
Important: Step must be repeated for each customer on the reservation
Please email us at email@example.com or 204-888-HELP (4357) if you are unable to check-in.
If you are unable to check-in online before your travel, arrive two hours before your flight and our gate agents can check you in.
Due to high volumes of bookings, you sometimes may not be able to select a seat. Be assured that a seat will be assigned to you at the gate. If you have prepaid for a selected seat, and it does not show up on your booking, your seats have been assigned to you.
Step 1: www.gonewleaf.ca.
Step 2: Click on the “My Trip” tab
Step 3: Enter your reservation number and name
Step 4: Click “search reservation.” On the next screen you will see your information.
Step 5: Click “continue.”
Once in this area, you can edit information, print your itinerary, boarding pass, etc.
NewLeaf does not offer any form of refunds for missed flights. If you have missed your flight, please call us at 204-888-HELP (4357). For a $125 fee and the price difference in fare you can book another trip. We do not fly multiple times a day from any one destination, therefore we cannot offer the option of getting you on the next flight out on the same day as your intended trip.
Important: if you have missed your flight your return flight will also automatically cancel.
No matter how big or small it may be, carry-on baggage slows the boarding and deplaning process for our customers. A speedier turnaround time between flights means you’re on your way quicker, and at a lower cost.
Never fear, if you’re keen to keep your bags with you, you can… it’s just going to cost you a few extra bucks. If you’re worried about losing your bags, keep in mind that our many non-stop routes reduce the number of opportunities where your luggage can be lost.
When you pay the $30 fee for a carry on, it guarantees your space in the overhead bin. Your personal (free) bag can be placed in the overhead bin, providing there is space for it after the paid carry-ons have been stowed. If space runs out, you will be asked to put your personal item under the seat.
A personal bag is anything from a handbag, small backpack, laptop bag, briefcase, etc. We recommend measuring your personal bag to ensure it fits the requirements before you get to the airport. Here are the exact measurements: 15 cm x 33 cm x 43 cm (6 in x 13 in x 17 in) and 10 g (22 lb.).
NewLeaf does not offer any form of price adjustments on travel already purchased. We can appreciate how frustrating it may be to have a flight go on sale after you have purchased it. We’re a bit different from the other guys, because we offer sales more frequently. Most Canadians may not be used to last minute flight sales and we understand. We always recommend to stay tuned on social media and on our website for seat sales in the future.
Please note: we currently don’t offer military discounts.
We understand your frustration. You click an ad expecting to get a low fare, only to see that it’s not as staggeringly low as you were expecting. Here’s why that happens: Our advertised fares typically represent the first block of seats that are available on the aircraft. When these block of seats sell out, seats in the next fare are displayed. All major airlines operate in this manner, so it’s best to act fast when sales are posted.
If you have cancelled past your 24 hours, unfortunately you cannot receive a refund based on our policy [add link to terms and conditions]. If it is within 24 hours of booking, and you still haven’t received your refund please email firstname.lastname@example.org with the subject line “ATTN: REFUND [your reservation number]”
Once we have processed the refund some banking institutions can take up to five business days. If you have not seen your refund after it has been processed, please contact your banking institution.
NewLeaf works to minimize expenses by using cost-saving practices such as:
Since you may not always know if your trip needs to be changed, we offer a service called TravelFLEX. For a fee of $20 (plus applicable GST/HST) per person per segment, paid at the time of your initial booking (website or call centre), you can avoid the change fee of $125 (online).
Please note:If you are going to change the date of your current booking, and have purchased TravelFLEX, the new flight date must be within 90 days of the original booking flight date. All payments are non-refundable. If you cannot use the original flight within the 90 days, the original payment will not be refunded or credited to future travel.
To add a carry-on or checked luggage, please follow the below steps:
Step 1: www.gonewleaf.ca
Step 2: Click on “My Trip” tab
Step 3: Enter reservation number and customer’s last name
Step 4: Scroll down to bottom, click on “add-on services”
Step 5: Select desired add-on to appropriate leg of travel
Step 6: Click continue and enter payment information
Please note, that if you would like to add baggage via the call center there will be a $15 fee.
If you log into your trip within 24 hours of booking you can add a TravelFlex
If you would like to make a change to your itinerary 24 hours after booking such as changing the dates of your booking or changing the customer’s name, you will be subject to a $125 fee and the difference in air fare. Please call 204-888-HELP (4357) to make these changes.
Please note, that the $15 fee will be waived when making these changes through our call centre.
If you are pregnant and 36 weeks or more into your pregnancy, we ask that you check with your medical professional prior travelling. Safety is our primary concern, and we want you to be as comfortable as possible during your trip.
Here are some tips to help you stay as comfortable as possible:
If you have given birth within the last seven days, we ask that you check with your medical professional prior travelling.
If you have an infant under two years of age, you can bring the following:
Please note: ID (two non-photo identification) is required for your infant and we do not offer bags to store and cover your items (example: carseat). You are able to bring your own plastic bag (a regular garbage bag would suffice).
When travelling with a child (over or under 2) who require a stroller or car seat, both items will be allowed to check-in for free. Yes, even double strollers are accepted.
Please note: We do not offer bags to store and cover your items (example: carseat). You are able to bring your own plastic bag (a regular garbage bag would suffice).
All children under 12 MUST travel with an adult 18 years or older. At this time, NewLeaf and their partners do not offer an unaccompanied-minor program for children under 12 travelling without a guardian. Children 12 and over and under 18 may travel alone. Children 12-18 may travel on all direct nonstop flights; however, children between 12 and 18 cannot travel on any one-stop or non-direct flights.
When you check in online 24 hours before your flight, you will be able to see where you are sitting, the system will try to seat you together. However, if there is a problem, the customer service agent at the airport will assist you to try to ensure all children are sitting with their guardian. We recommend purchasing seats in advance to avoid delays.
As per Transport Canada, booster seats are not approved for use in an aircraft as they are not required. To learn more about this, click here.
To find out the status of your flight please follow the below steps:
Step 1: www.gonewleaf.ca
Step 2: Click on “Flight Status” tab
Step 3: Either enter in the date and flight OR the departure and arrival airports
Please see the nearest available NewLeaf customer service agent to assist you. Once you have completed the necessary steps with the NewLeaf agent at the airport, please email us immediately at email@example.com with the following info:
Based on our policy, NewLeaf does not provide refunds after 24 hours of purchase of your travel and NewLeaf also does not provide price adjustments on existing purchases.
If you have cancelled your flight or have missed your flight, your return flight will automatically be cancelled. For a $125 fee and the price difference in fare you can book another trip. We do not fly multiple times a day from any one destination, therefore we cannot offer the option of getting you on the next flight out on the same day as your intended trip.
To cancel your reservation within 24 hours, please contact the call center
*IMPORTANT: You will NOT receive a refund after 24 hours of booking
Yes, we offer snacks and beverages onboard. All onboard purchases must be made with credit card (Visa or MasterCard).
Please note, all items are based on availability at flight time.
If you’d like to call NewLeaf to book your flight you can do so at: 204-888-BOOK (2665).
Please be advised there will be a $15 fee for booking through the call centre.
Our call centre hours are:
Because of high demand and volumes of calls, we recommend purchasing travel online.
Please note: most changes to your itinerary can be made online.
If you’d like to call NewLeaf to make a change to your itinerary, you can do so at: 204-888-HELP (4357).
Please be advised there will be a $15 fee for any changes made to your itinerary via our call centre.
Our call centre hours are:
Because of high demand and volumes of calls, we recommend making your changes online.
We currently serve only a few Canadian destinations with a limited schedule, because we’re just starting out and growing (they say Rome wasn’t built in a day!)
Our initial scheduling has been created with vacation travel in mind. If we find a given route is selling out on a regular basis, we will definitely look into expanding our schedule to ensure our customers have the best travel opportunities.
A direct flight in the aviation industry is any flight between two points by an airline with no change in flight numbers, which may include a stop at an intermediate point. The stop over may either be to get new customers (or allow some to disembark) or a mere technical stop over (i.e. for refueling). A non-stop flight is a flight made without intermediate stops between source and destination. The departure and arrival times are local time.
Flair Airlines is NewLeaf’s air service provider. If you are interested in joining either of these teams as they grow, we suggest visiting Flair’s website and applying through their channels. At the Flair Airline’s website, click on About Flair Air and select ‘Careers’.
Of course your furry friend can fly with you. Small dogs and cats that are secured in a suitable pet carrier can be housed in the cabin for a fee.
The pet carrier size must be, 41 cm long by 23 cm high, and 25 cm wide (16 inches long by 9 inches high, and 10 inched wide), and the max weight of the animal must be 22 pounds (including the soft carrier).
The pet carrier must be: soft sided, airline approved, leak-proof, and ventilated.
For additional information about our pet policy, please click here.
We do not check pets (pets travelling as baggage) below the cabin.
Our flights are operated by Flair Airlines, a reliable Canadian carrier since 2003. Our two companies have partnered to bring low-cost travel to you.
Flair Air, our partner, currently operates the Boeing 737-400 which is among the world’s safest customer jets. You can learn more about it, click here.
You may also notice some other planes aside from Flair Air, example Canadian North, these aircrafts are also Flair Air’s partners and will provide you the same experience you get on any NewLeaf service.
As per CATSA (Canadian Air Transport Security Authority), you can bring an epipen on board. The website states, “Epipens must be for personal medical use, and the needle guard must be in place. Documentation to support your medical needs or condition is not required; however, if you feel that it would help ease your screening, it should be presented to the screening officer along with your medically necessary items.”
As per CATSA (Canadian Air Transport Security Authority), “Diabetic supplies and equipment such as syringes, insulin auto-injectors, jet injectors, and pumps are permitted. Syringes must be for personal medical use, and the needle guard must be in place. The person must possess medication that is to be administered by means of the syringe or needle and biojectors. Liquid medications (i.e. insulin) are exempted from the liquid restrictions (including gel or ice packs to refrigerate the medication). Juice and gel for customers who indicate a need for such items to address a diabetic condition are also permitted.”
We will do our best to accommodate guests with allergies, but Flair’s aircraft is open to everyone, we cannot guarantee a completely allergy free environment.
Premium Plaza lounges provide guests a home away from home, a haven away from the hustle and bustle of the airport, by providing a space that offers first class service and facilities for travellers arriving, departing or transiting. Comfortable seating, recharging stations, food and beverages and high speed Wi-Fi . You can purchase Premium Plaza lounge passes can be purchased during your flight booking, or while checking in. To redeem simply present your itinerary at the desk when arriving at the lounge. We currently offer Premium Plaza Lounge services in Winnipeg's James Armstrong Richardson International Airport.
If you did not receive your itinerary after you booked your ticket, please check your spam or junk folders.
If you wrote down your reservation number after you booked your travel, you can re-request an emailed itinerary by logging on to “My Trip”
Step 1: www.gonewleaf.ca
Step 2: Click on “My Trip” tab
Step 3: Enter reservation number and customer’s last name, and first name
Step 4: Click continue
Step 5: Scroll to the bottom and click “email itinerary”
If you did not receive a confirmation email, please contact us at firstname.lastname@example.org with the subject line “ATTN: MISSING ITINERARY”